We recently returned from an excellent two week stay with Angelika’s family in Germany.
We flew KLM from Bristol to Amsterdam and then by train from Amsterdam to Hengelo with the final leg by car. Before flying out we checked in online and when you do this you can see the seats that have been selected for you and review them. We booked in October, fully two months before we flew, and expected to have been given two seats next to each other.
When we checked in however we discovered we were not sitting together, one of the seats was next to the Comfort Zone and one further down in the aircraft.
Interestingly the aircraft was full apart from the Comfort Zones seats next to and behind one of our seats.
To be next to each other, Angelika would have to upgrade to Comfort Zone and pay £11.70. It was the start of our holiday, we felt we had been unlucky to be placed in different zones of the aircraft. So we paid and upgraded to get the holiday off to a good start. On the day the flight went smoothly.
After two wonderful weeks it was time to return and so the day before we flew we logged onto the KLM site to check-in.
Imagine our surprise when again we were sat in two different rows, one in row 16 and one in row 26. Definitely not next to each other.
The aircraft was again full apart from the Comfort Zone which was empty. To sit together we would have to upgrade BOTH seats at a total cost of £23.40. We realised that KLM are determined to persuade people to upgrade in order to sit together.
We did not upgrade and on the return flight sat in our designated seats.
We have never had upgrade problems when flying Ryanair, we are always allocated two seats next to each other. On our next trip we will think twice before flying with KLM, who are definitely not a low cost airline