February 5, 2012

It’s popular to knock the NHS

It’s popular to knock the NHS. Every time you read about it, someone will be moaning about it.

Fair enough.

NHS logo

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In an organisation of that size there are bound to be cockups and there are bound to be prats and there are bound to be mistakes. The system will fail – every system fails.

That said, I’ve taken more out of the NHS in treatment and therapy than I’ve put in in taxes and I’ve never had a problem with it. I was in eye-casualty with my daughter yesterday and once again I had cause to be grateful.

The lady next to me wasn’t so happy, however. My daughter ‘jumped the queue’ and having sat there for two hours this otherwise nice lady lost it. She started to rant. Given that my daughter couldn’t see out of either eye at the time and was in considerable pain I wasn’t in frame of mind to be too tolerant (yes, okay, I know I should be, but I defy anyone anyone to do that when your daughter’s sight is at stake and she’s crying in pain).

Biting my tongue I managed to bring myself to ask, semi-politely, what the issue was that she was waiting for treatment for. Apparently she’d had a bit of an itchy eye for a few days. Given that this was a Saturday and we were in a casualty unit I figured she probably deserved to be sitting their, waiting.

Frankly, if she was still there on Sunday I’d have precious little pity for her.

What is it about some people that makes them so fundamentally un-self-aware that they can’t be bothered to sort out a problem when there are resources available for them by routine use emergency services complain when those services prioritise real emergencies haven’t got a clue why they’re being sidelined.

As my daughter would say, if she hadn’t been in so much pain and fear: “Is it that you’re stupid?”

Simon

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  • http://www.arrowlighthaulage.co.uk/ Sarah Arrow

    I hope your daughter is sight better now Simon, it must have been worrying for you.

    Yes, people are completely unaware of anyone else, it ensures our survival.

  • http://twitter.com/presentations Simon Raybould

    She's fine – and back to headbutting the entire world into submission in her bid to become World President (for life, unelected).

  • http://www.amazon.co.uk/How-Write-Winning-Non-Fiction-Publishing/dp/1907498060/ref=sr_1_1?ie=UTF8&s=books&qid=1267183488&sr=1-1 Suzan St Maur

    I have nothing but admiration for the NHS – or at least the people who work in it. Having received several weeks' worth of treatment recently as an in-patient and more as an out-patient I've come to realise that nearly all nursing and HCA staff work long hours of unpaid overtime, without complaining and without losing their sense of humour. Deserve medals, all of them.

    As for the A&E service, this is where you really notice how understaffed so many areas of the NHS are, hence the long waits. One nurse and one HCA looking after 6-8 high dependency patients for a 14 hour shift is bad enough, but you don't wait for two hours or more to have your catheter bag emptied.

    In A&E though, which often copes with an even lower staff-to-patient ratio at the same time as much more acute medical needs, it all gets out of hand. (Interesting to note that although there always seems to be a shortage of healthcare professionals in NHS hospitals, there always seems to be hundreds of administrative staff tripping over each other – especially in the endless meetings they generate. But let's not go there just now…)

    The lady next to you shouldn't have been in A&E in the first place, assuming your hospital has a 24/7 walk-in centre nearby. And if your A&E dept. has a triage nurse who questions every patient that comes in, s/he should have put your daughter well ahead of Madam Itchy Eye. I bet you felt like giving her other eye something to itch about.

    And I'm so pleased your daughter is OK. It must have been a frightening experience for you all.

    Sz xx

  • http://twitter.com/presentations Simon Raybould

    Can't quite agree with you all the way there Suzan. Management consists of somewhere around 9% of the NHS. Show me a commercial organisation that's remotely similar that has such a low percentage……! ;)

  • Morag

    I think Management and Administration are two different things, Simon. Management = people in charge. Administration = people filing things.