You’re kidding, right? It can’t be hard. Seriously. It’ my money after all and all I wanted to do was move it from my old bank to the Co-op. And it’s easy ‘cos the Co-op said they’d do it automatically… So what could go wrong?
My old bank. That’s what.
The transfer failed because my old bank said that the Co-op had failed to answer one of their security questions correctly. I’m pretty sure I know my own favourite cartoon character and school etc, so I phoned my old bank to see what was what.
Unfortunately I couldn’t talk to anyone until I’d correctly answered a security question. I only had to answer one question, which is great… but would you like to guess which question? Yes, that one… and no… the nice lady on the other end of the phone couldn’t ask me a different question, she said.
In the end, all I could do was hang up and re-dial, until I got someone who had been given a different security question to ask me.
And the problem in the end? A stray space at the end of the Co-op’s version. Still, all’s well that ends well, right? Wrong. Because when the Co-op tried again my old bank once again declined to give them my money. Once again I phoned them up to be told that there was a problem with my date of birth. I’m confident I know my date of birth and I checked what the Co-op told me it was (to confirm they’d not mucked up). Sure enough, both the Co-op and I knew my date of birth. So I asked my old bank what they’d got – only to be told I couldn’t be told that until I’d answered a security question, which happened to be my date of birth.
By this time I needed a lie down and a cup of tea.
I called them back and got a different security question (yippee!). Only to be told that the problem was that they (my old bank) didn’t actually HAVE a date of birth for me. The irony of this is that this is an optional, additional piece of security asked for by the Co-op and my old bank but not required by them.
In other words, if I’d not bothered with the extra security I could have had my money.
And the moral of this story?
Damned if I know!