May 18, 2012

Are you liable for a fine by Facebook?

This week I attended an evening game to watch Doncaster Rovers play Burnley in the hospitality suite.  It was quite simply a fantastic evening.  There was some the opportunity to listen to some talks and exchange business cards around the table.  It was quite informal and we were blessed with really good company.

One of the things I most enjoy is people watching and listening in to others who are promoting and selling their products and services.  I was seated with about ten others and most interestingly sat opposite me was the Managing Director of a local website company with a Facebook promotion.

Facebook's homepage features a login form on t...

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I’ve been doing online marketing for a fair while, certainly before all the sharks moved in.  I’m not talking about the box shifting type of marketing, or the affiliate type, but the route-to-market type, delivered online.  I’ve seen it all, from SEO Dream Team sellers to Dropship Website sellers and it’s always interesting to listen the sales patter that people use.

One thing that struck me was the introduction this guy gave.  It was a good one.  He said,

Facebook:  you can do it yourself, we can do it for you for as little as 350.00 pound; and it’s important because if you set your company up as a Personal Account on Facebook, you are at risk of being ** Fined ** by Facebook…!!!

To which I replied “Fined…!!”  I found this amusing on a number of levels, but I certainly wouldn’t discount what was being said.

I dug a little deeper to ask him how he knew of this and the reply was he had seen emails from companies who had received fines for being a Personal Account holders and making their first name and surname the name of their business.   My reply was quite good.  I said “Really, it would be great if you could email me with details of that too”.  There was a look of horror, but acceptance all the same.  I await the email.  To me, it is neither here nor there but one thing seemed to stand out in my mind:  sales pressure and sales tactics.

In sales, people are played off against their competitors.  People are also sold to on the basis of fear of loss or just plain fear.  I’ve seen this in online marketing over the last fourteen years or so and I have to say it is no surprise to hear a local company using fear to scare people, shock them, build trust, so they can move in for the kill.   It’s a hard-nosed sales tactic you expect of sectors of old like double glazing and such.  I could raise all sorts of questions, I could effectively name and shame, but there is no need, I’d rather discuss this socially as a blog and see what the social web thinks about this.

I’ve read Facebook trademark policy.  I’ve also read their Terms & Conditions as well.  Perhaps they’ve changed.  Maybe they issue Fines.  I doubt it.  I really do.  More like termination of account or court action.   I recommend everyone has a read of Facebook Terms & Conditions if are going to use it for business.  Personally, what I like to see in the market place is people validating what they say, especially when it’s free advice.

Let’s discuss it.

Are Facebook issuing fines?

If No, Why would a web company brint this up?
If Yes, Lets see the evidence…!  :)

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@tweetsbyskeet is on Twitter, micro-blogging, writing musings and enjoying the difference between Web1.0 and Web2.0. There is nothing this skeeter doesn't enjoy more than looking round the web and creating musing and thought provoking blogs for people who are now taking part in the interwebs. Despite the rambles, our skeeter has an honours degree in business information systems, has worked in systems design, coming from a Business Analyst discipline and now churns out plug and go artwork products for companies of all sizes.

There is nothing a skeeter likes more than people commenting on his blog.

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  • http://www.nikkipilkington.com NikkiPilkington

    I’d wager he’s talking out of his backside. Account termination, yes this does happen, but fines? On what basis?

    The things people will say to get a sale amaze me.

  • http://twitter.com/fourlakesuk Four Lakes

    Not sure how it would work, actually. You sign up to Facebook without providing any financial details. It’s free to create a personal or business page. So without taking you to court, how can Facebook realistically fine you?

  • http://www.houses-for-sale-in-spain.net grahunt

    Account termination with extreme prejudice too I would have thought but fines!

  • http://www.birdsontheblog.co.uk/ Sarah Arrow

    I laughed when I read this, and with the new ASA rules coming into play he won’t be able to say that on his website or his blog with out coming away with a fine himself. One born every minute? I wonder how many people bought his service based on an imaginary fine?

  • http://twitter.com/mattchedit Matt Chatterley

    For quite some time we’ve warned clients and contacts alike that Facebook DO sometimes close down accounts if you create a “personal” account for a business – after all, they’ve gone to all the effort of implementing Pages for the purpose, so they want people to use them!

    But I’ve never heard of anyone being fined (have heard some rumours, but they always seem shady) – sounds like a dodgy pressure sales tactic to me.

  • http://twitter.com/roybarberuk Roy Barber

    Oh i can remember spitting out my well deserved pint when you told me this later in the evening! There are emails going around facebook regarding fines, but its one of those inbox quizes where your fine is calculated by the bad things you have done in life. E.g have you ever taken drugs? yes = big fine! have you ever slept with a midget? yes = huge fine! As said above you have no financial commitment with facebook and its a 100% free platform apart from their ads network. So even if they wanted to fine you i couldnt see it happening!

  • http://www.facebook.com/martynjhodgson Martyn Hodgson

    Rubbish as we all know
    Bottom line is, if you want the definitive position, go to Inside Facebook or Mari Smith
    Who is going to want to be friends with someone who has “PrinterCartridges” as their first name and “Doncaster” as their surname? Pretty obvious all they want is to add you to their list then bore you with offers. They’ll soon realise how restrictive a profile is for promoting their business and if they have any sense switch to a Facebook page.

  • http://twitter.com/TweetsBySkeet Tweeter Skeeter

    I’m hoping that @martyn_hodgson comes along to post a comment. He will be interested to hear that the local Chamber of Commerce are allowing the company to run a free ‘educational’ course to all chamber members in the local area. I expect this issue is common place in many provincial towns.

    The slight issue I have is that the Doncaster Chamber of Commerce did not want to support the Facebook session we ran last year because we were charging for a “practitioner” to come and educate. It seems to be okay if you do it free, but if you charge a levy for solid material, it’s deemed “not worthy”.

    It will be interesting to see what @martyn_hodgson has to say about it.

  • http://jeremydent.posterous.com Jeremy Dent

    I think I would have humiliated him then and there! It’s such arrant nonsense and so misleading that you’d be doing other gullible businesses a service.

  • http://twitter.com/TweetsBySkeet Tweeter Skeeter

    What would you suggest Jeremy?

  • Babs

    Well at least this is a change from “we guarantee to get you the no. 1 position on Google”

    What always bothers me is that people will believe such nonsense if it is said with authority and there isn’t someone in the vicinity to suggest they may be wrong.

  • http://www.internetmarketinghighway.com Suraj Sodha

    haha ‘Facebook Fines’ – that’s a new one i’ve not heard before. As already mentioned, makes a change from the ‘guaranteed page 1 presence’ though!

    Just as a side note, it’s dangerous to ‘build’ a business on Facebook or any other social media site for that matter because you could get shut down and lose your content, links, fans/friends/list and i’ve seen this happen to people who have used Facebook pages to build their business – very silly!

    It’s people like this who scare others into relying on Facebook and other similar sites. Don’t rely on them, use them as a leveraging tool only.

  • http://www.birdsontheblog.co.uk/ Sarah Arrow

    I agree Suraj, it explained that to me when I first started blogging – the importance of owning my own content and the platform on which I produced it, not only could I make my own rules then but my content and marketing strategies were not at the mercy of a third party.

    We all recall Friends ReUnited? When was the last time you logged in there? One day that will be Facebook… us people, we’re fickle :)

  • http://twitter.com/TweetsBySkeet Tweeter Skeeter

    Sarah, I’ll be sure to be making a blog post about ASA soon enough… I was originally speaking to Nikki about this long ago and it will be interesting to see how things pan out. Most marketers who come from a traditional or professional route stick to ASA anyway, but I think it might just catch a few people out.

    It’s something that I’ll certainly be making known locally.

  • http://twitter.com/TweetsBySkeet Tweeter Skeeter

    It’s an interesting one for sure.

  • http://twitter.com/BigDogStudioX BigDogStudio

    Any other sites that gives out fines? :p